Negotiation Skills

Content
4 modules

Rating

Instructor
Kath Kinch

Price
£30.00

Description

This course provides guidance and tips for negotiating on liability, quantum and procedure in personal injury claims.  

It introduces three tools to help you to prepare effectively for a negotiation, as well as looking at how to handle difficult situations.  You can download a PDF of tips at the end of the course, together with the preparation tools you will have been introduced to.

Duration: 60 mins

Topics covered:

  • Planning
  • Using a Needs Inventory
  • Deciding on your BATNA
  • Using a checklist
  • Handling difficult situations
  • Professional ethics when negotiating

Objectives

As a result of completing the training, you will know:

  • know how to prepare for a negotiation
  • know how to deal with nerves, difficult opponents, etc
  • understand the professional ethics requirements
  • be a more confident telephone negotiator

Certificate

By completing/passing this course, you will attain the certificate Negotiation skills

1.
Negotiation Skills - Module 1
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Negotiation Skills - Module 2
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Negotiation Skills - Module 3
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